Return Policy

Return Policy

Last updated: February 25, 2026

Thank you for shopping at Nextrend. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns Eligibility

You may request a return if:

  • The product is damaged or defective upon arrival.

  • The wrong product was delivered.

  • The product is unused, in its original packaging, and in resellable condition.

Items that are not eligible for return:

  • Used or damaged products (not caused by us)

  • Products without original packaging

  • Clearance or sale items (if marked as non-returnable)

  • Personal care or hygiene products (for safety reasons)

2. Return Timeframe

You must contact us within 7 days of receiving your order to request a return. Requests made after this period may not be accepted.

3. How to Request a Return

To start a return, please contact our support team with:

  • Order number

  • Reason for return

  • Photos or video proof (for damaged or wrong items)

Once your request is approved, we will provide return instructions.

4. Refunds

After we receive and inspect the returned item:

  • Approved refunds will be processed within 3–7 business days.

  • Refunds will be issued to the original payment method or store credit (depending on your payment method).

Shipping charges are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact us within 7 days of delivery.

6. Return Shipping Costs

  • If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.

  • If the return is due to a change of mind, the customer is responsible for return shipping fees.

7. Order Cancellation

Orders can only be cancelled before they are shipped. Once shipped, the order cannot be cancelled.

8. Contact Us

If you have any questions about our Return Policy, please contact us:

This policy applies only to purchases made on our website.